12 reasons why you’ll want to work with TechB for your IT projects and ongoing support
Our Service Manager will let you know upfront about when you can expect a response. Our expert engineers will address your computer support problem, typically on the same day of your request.
If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. Our IT support specialists explain things clearly and we’ll never bombard you with tech jargon.
We’ll go out of our way to make sure your networks are up and running at peak efficiency at all times and won’t lock you into binding, long-term contracts.
All phone calls and support tickets are answered by a real person, and we have a dedicated help desk team working around the clock to resolve any issues you may come across.
We specialise in working with businesses of all sizes. That means we understand your incredibly hectic and stressful work schedule and why it’s critical to remove obstacles, frustrations, and technical problems to keep you productive.
You’ll work with an experienced team that understands your IT environment, your people, how you work, and your history.
Each detailed bill from us will be completely accurate -- guaranteed. There will be no billing surprises since your IT management services bill will be pre-approved by you.
Unlike other IT firms that have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers with diverse, specialised areas of expertise who work together to deliver the most effective solutions to you.
Having an advanced level of partnership with key suppliers allows us access to special pre- and post-project assistance support levels that most “partners” do not have. If any issues come up, we can resolve them quickly and effectively.
Some IT firms won’t offer or recommend cheaper cloud solutions because they’d make less money. Our philosophy is -- and always has been -- to offer what’s BEST for the customer, not us.
When you hire us to complete a project for you, we won’t surprise you with unforeseen or unexpected charges or delays. We can offer our agreements on a fixed-fee basis so you know exactly what you’re going to pay, not a penny more.
We provide a variety of managed support options, ranging from back-end maintenance and monitoring to help desk support and asset lifecycle management. We can create a customised solution specifically for your team.